FREQUENTLY ASKED QUESTIONS

PRODUCT RELATED QUESTIONS

DOES THIS BOARD COME WITH FINS

WHAT IS PU, Soft, MX?

CAN I RIDE A BOARD THAT IS SMALLER/LONGER THAN THE WEIGHT CHARTS RECOMMENDS?

HOW SHOULD I LOOK AFTER MY SURFBOARD/SUP/PADDLE?

INTERNATIONAL SHIPPING

CAN I BUY FROM THE GSI ONLINE STORE IF I DON'T LIVE IN AUSTRALIA, NEW ZEALAND OR THE USA?

BUYING ONLINE

HOW DO I USE MY DISCOUNT/PROMO CARD?

CAN I AMEND MY ORDER?

PAYMENTS

HOW CAN I PAY?

SHIPPING & DELIVERY

HOW MUCH IS SHIPPING?

WHERE IS MY ORDER SHIPPED FROM?

HOW IS MY ORDER DELVERED?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

MY ORDER HAS NOT ARRIVED

TECHNICAL

I'M HAVING TECHNICAL ISSUE

FAULTS & RETURNS

I HAVE RECEIVED AN INCORRECT ITEM

CAN I RETURN AN ITEM

I RECEIVED A FAULTY ITEM

WHAT TYPE OF WARRANTY DOES MY PRODUCT HAVE?